Reducing Valet Risks: Rules and Processes

As part of our article series on reducing risks for valets, we’re going to explore the necessary rules and processes that should be in place to mitigate the onset of risks. In addition to enforcing a proper driver training program, consider the following advice on implementing rules and processes in your valet service. Even more importantly, secure your operation with a Santa Fe Valet Insurance policy as a necessary component of your Hospitality Insurance Package.

In addition to ensuring drivers are comfortable with the parking lot layout and handling various types of vehicles, consider the following.

Safety and Security.

According to The Valet Spot, the valet parking rules and regulations regarding safety and security consist of:

  • Secure storage and handling of all cash, keys, and vehicles
  • A safe work environment for employees
  • A strict policy establishing good driving habit among employees.

The keys should be stored in a valet box or a lockable valet podium. Next, ensure your employees make a habit of locking each vehicle they park.

Employee Management.

Managing your employees and their behavior is a critical component to any valet’s success. Start with good hiring practices, implement driver training courses, check references, and provide on-site training programs. Some of the topics that should be covered include, not are not limited to:

  • Customer service.
  • Safe driving techniques.
  • Reporting unsafe conditions or work environments.
  • Properly handling cash and tips.

Customer Service.

Valet professionals are typically the first person that your clients will encounter. Offering quality customer service and being polite and courteous will give the best first impression that your hotel and restaurant needs. Ensure your employees are well-dressed, well-groomed, and professional.

About Daniels Insurance, Inc.

At Daniels Insurance, Inc., we specialize in protecting the hospitality industry. Our robust policies are specially crafted to protect against the various exposures you may face including workers’ compensation, employment practices liability, liquor liability, food contamination, valet, garage keeper’s liability, and more. For more information about our products, contact our experts today at (855) 565-7616.

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