As the economy slowly improves and people from all demographics are saving for the means to buy a home, real estate agents are being inundated with clients. Due to this, staying in touch and focusing all of their attention on a few clients is becoming more challenging. However, in addition to protecting your practice with a NM Real Estate Professional Liability Insurance policy, read on to discover how to build and maintain strong client relationships.
Understand their needs.
If you have a client who is looking to buy now, put their name at the top of your contact list. Prioritize their house search over others who might just be looking to get a feel for the real estate market but aren’t ready to purchase. Follow up with clients to determine if any of their needs have changed, if they have more must-haves, or if they want to expand their location search.
Utilize tools to your advantage.
Web-based CRM tools help to organize communication and promote repeat business from clients. With so many apps and tools available, use the right ones that can benefit your personal brand and business. It helps to streamline the lines of communication, provides immediate alerts to your email account, and improves organization, says RIS Media.
Ask for referrals.
A happy customer translates into a positive review for you. As a real estate agent, you are your own brand, and buyers look largely at online presence before hiring an agent. Therefore, don’t be shy about asking your previous clients for a short and sweet referral to put on your website. Provide them a few simple questions about your services. For example, ask them to rate how you listened to their needs and communicated to them throughout the buying process.
About Daniels Insurance
At Daniels Insurance, Inc., we specialize in protecting professionals like you. Our policies are specially crafted to protect against the various exposures you may face. For more information about our products, contact our experts today at (855) 565-7616.